Refund, Replacement & Cancellation Policy
Customer satisfaction is our highest priority at VeggieMandi. Because we deal in perishable fresh produce, we have established a hassle-free, customer-friendly refund policy.
1. Quality Guarantee & Replacement
If you receive any item that is damaged, spoiled, or does not meet quality expectations, please notify us within 24 hours of delivery. We will arrange an immediate replacement or issue a refund.
2. How to Request a Refund or Return
- Open your Orders section on VeggieMandi or contact Customer Support at +91 8962887881.
- Upload a quick photo of the damaged produce.
- Our team will verify the issue and approve your refund or replacement instantly.
3. Refund Processing Timeline
- VeggieMandi Wallet: Instant refund added to your wallet balance within 5 minutes of approval.
- Online Payments (UPI/Cards/Net Banking): Refund credited back to your original payment account within 3-5 business days.
- Cash on Delivery (COD): Refund credited to your VeggieMandi Wallet for future orders.
4. Order Cancellation
Orders can be cancelled free of charge anytime before the order status updates to "Out for Delivery".